Shipping Information

📦 Onypaw Shipping Information – Because Waiting is Ruff!

At Onypaw, we know the excitement of ordering something amazing for your furry friend—and we also know the agony of waiting for it to arrive. That’s why we offer FREE Standard Shipping on all orders and work as fast as possible to get your package in your paws! 🐾

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🚀 How Long Until My Order Ships?

We’re on it! Orders take 1-3 business days to process before they’re handed off to our shipping partners. Once it’s on the move, you’ll get a tracking number so you can follow its journey. During busy seasons or holidays, it may take up to 7 business days—but we promise it’s worth the wait!

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📍 When Will My Order Arrive?

That depends on where you live and how quickly our shipping carriers work their magic. Here’s a rough idea of when you can expect your Onypaw goodies to arrive:

🇺🇸 United States: 5-9 Business Days

🐶 Heads up! During peak seasons or international shipping, delays can happen due to customs processing or busy shipping carriers. But don’t worry—we’re keeping an eye on things and will help however we can!

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✍️ Oops! Entered the Wrong Address?

No worries—it happens! If you spot a mistake in your shipping details, email us at support@onypaw.com within 24 hours of placing your order, and we’ll do our best to fix it before it ships.

If our system detects an issue with your address, our team will reach out within 3 business days to confirm. If we don’t hear back, we may have to cancel the order to avoid sending your package into the unknown!

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⏳ Where’s My Package? It Feels Like Forever!

We totally get it—waiting for happy mail is tough! While we do everything we can to get your order out ASAP, sometimes things happen that are out of our control, like:

🚚 Shipping carrier delays (weather, traffic, high order volumes)
📦 Customs processing for international orders
🏡 Address verification hiccups
💳 Payment processing delays

If it’s been longer than expected and you’re worried your package took a detour, reach out to us at support@onypaw.com, and we’ll track it down for you!

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📦 Help! My Package is Lost or Stolen!

Deep breaths—we’re here to help. Once your order leaves our warehouse, it’s in the paws of the shipping carrier. But if your tracking number says “delivered” and there’s no package in sight, here’s what to do:

🐕 Check with neighbors or your front desk (sometimes packages get delivered to a safe spot nearby!)
📦 Contact the shipping carrier directly—they might have more info
📩 Email us at support@onypaw.com, and we’ll do our best to assist

Onypaw isn’t responsible for lost or stolen packages, but we’ll help however we can. Depending on the situation, we may be able to offer a replacement at our discretion. If package theft is suspected, we recommend filing a police report as well.

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📢 The Boring But Important Stuff

We may update our Shipping Policy at any time without notice. By placing an order with Onypaw, you’re agreeing to the most up-to-date version of this policy.

We suggest checking this page occasionally for updates, but don’t worry—we’re here to keep things smooth and easy. If you have any questions, just bark at us at support@onypaw.com!

🐾 Thank you for choosing Onypaw! Your pet’s happiness is our priority, and we can’t wait for you to get your order!